Acapulco

Pay attention, Hugo.

Watch me hit my neighbor's yacht.

They keep having loud parties late at night.

It drives me crazy

that they never invite me.

-Did you hit it? -Nope.

I hit my own yacht.

Such is life.

It doesn't always turn out the way you expect.

Let me guess.

The next part of your story is gonna teach me that lesson?

No, no, no. This is a completely different lesson.

No matter what task you have,

to succeed, it takes a village.

Right. A village. Lesson learned. Can I have a turn at hitting the golf--

I had been working at Las Colinas a few weeks.

I was feeling on top of the world.

And as always, extremely handsome.

Sarape.

It pains me that you'll be by yourself all day

now that both Mom and I are working the weekend.

Sure you'll be okay?

Somehow I'll find a way to survive.

Want a cigarette?

Those snobs fired me.

Can you believe it?

Forgive me, Mother Mary.

I took the bus all the way to Las Playas only for them to fire me.

They say it's because I don't see well.

-Oh, no. That's so unfair, Mom. -Oh, no. You're gonna be here all day?

So I told them, "No, you're the ones who can't see straight, all right?

I wear glasses now."

But they're still upset about what happened last time.

They're so picky.

I mean, hey, anybody could confuse bleach for carpet cleaner.

I swear that filthy Persian rug looks better white anyway!

I can't believe my mom just lost another job.

Even with her new glasses, her sight is getting worse.

I gotta find a way to make money faster.

You always come out ahead. You're Máximo Gallardo.

When you were ten years old,

you sold those misprinted T-shirts that said, "Apaculco."

You see the bright side of everything, don't you?

It's one of my best traits.

That and my enchanting gaze.

I'm very sorry, amigos.

Wow, sweet motorcycle.

How can Héctor afford a motorcycle that nice?

He has your same job.

Don Pablo, do you have a second?

English, please. And make it quick.

Yes.

I'd like your opinion on something.

Why do I always get low-paying customers

while Héctor always finds the big spenders?

Héctor doesn't find the biggest spenders.

He creates them.

Oh, he creates them. Of course.

I should have known, uh-- So smart. So, so smart.

-You don't understand. -Not a clue.

Follow me.

So I turned to Chuck Norris and tell him,

"I'm not gonna say anything to her. She could kick both our asses."

Hey, Don Pablo. What can I do for you?

Beto, how has Máximo been doing here at the pool?

Well, no one, and I mean, no one

gets our guests more iced teas and lemonades than this guy right here.

Don't smile, kid. It's an insult.

Máximo, do you know how much money we make selling lemonade?

Peanuts, Máximo. Peanuts.

Yes, talk to me. I'm here for you.

Here. Watch Héctor.

Chips and salsa. You got it.

Now, how about we throw in a couple mango margaritas

and make this a real vacation, eh?

-That sounds delicious. -That's the spirit.

I don't usually offer this to everyone,

but I can tell that you both have very, very, very, very, very refined palates.

So, how does the owner's top-shelf reserve reposado sound?

Just for you.

Yeah, sounds good.

My heart rest easy.

Coming right up.

And remember, Máximo,

our guests have a lot of money.

They want the resort experience,

and sometimes it helps to remind them of that.

I had my mission.

If the resort experience was what the guests wanted,

then that's what I was going to give them.

So…

…your job was to convince people to spend more money?

Exactly.

Because the more I get guests to pay,

the bigger the tip I get.

Everyone wins.

Well, not the guests. They lose. A lot.

Anyway, it's called upselling.

And once Don Pablo explained upselling to me,

I realized that that was my ticket to more riches.

You've got some great options.

The fajitas are fantastic and our club sandwich is pretty good.

But now, picture this:

The two of you staring at the ocean,

eating a tower of shellfish plucked from the sea just moments before.

You're not just ordering the seafood tower,

you're ordering the ocean itself.

You hear that?

The club sandwich is pretty good.

I'll stick with that and, um, maybe a side of calamari.

You got it.

I'm gonna go for a dip.

Excuse me.

Anything else for you, sir?

Oh! Oh, no, I can't eat. I'm-- I'm too nervous.

My stomach's in knots.

Why?

It's our last night here and later this evening, I'm proposing.

That's fantastic. Congratulations.

Thanks.

May I ask what you have in mind?

I thought I would wait until sunset, then ask her on the beach.

I'm sure that will be… just fine.

Hold on. Wait a second.

Is anything wrong with that?

Oh, not at all.

Of course, it's no triple-platinum proposal package.

That's okay.

Some people don't think these things are a big deal.

No! No, no, no. This-- This is a big deal.

What's in the triple-platinum package?

What do you think is in it?

-Music? -Music. Of course.

-Okay. And champagne? -Champagne!

Champagne flowing everywhere.

-And maybe a bunch of flowers. -Fireworks!

Fireworks? That's amazing. I was about to say flowers.

How much is this gonna be?

-One… -One thousand?

Yes, $1,000.

But I must warn you,

it's only for that very special woman.

No one is more special than Kathy.

We met in kindergarten when she pushed me off the tire swing.

Four stitches.

That's when I knew she was the one.

Here, I'll show ya.

This was us at our senior prom.

The theme was "beneath the stars."

We danced to "Wonderful Tonight." That's our song.

Okay, you've convinced me.

I'll get you an invoice and arrange that package for you for tonight.

That's amazing!

I'm-- I am so glad I found you!

You didn't find me. You created me.

-Huh? -See you soon.

Operation upsell was in full effect.

I was already counting the money in my head.

Those people are nuts.

I see perfectly fine.

Mom, I'm watching TV.

Hey, Mom.

Know what else is super dirty?

My room.

Yeah, I saw. I already cleaned it.

You have the day off.

Wouldn't you rather not clean? You never do anything fun.

Cleaning is a blast.

Seriously. When I was your age, I begged my mom to let me mop the floors.

What? For all you know, it's true.

Let's get out of the house.

I wanna show you a cool place.

Why did you bring me here?

You want me to go deaf too?

Hold on.

How do you know any of that happened? You weren't even there.

Ninety percent of this stuff I heard about later.

Ten percent is poetic license.

Anyway, I was very excited about my big upsell.

Julia, you're not gonna believe this.

I just sold that guy our triple-platinum proposal package.

Do we sell proposal packages?

No. I made it up.

So, who should I tell about this so they can write up an invoice,

organize it, do all the work, and I can get my share of the money?

If you sold something that we don't actually offer,

the person you need to see to make it happen is you.

Oh, no. Not that guy.

He has no idea what he's doing.

Máximo, I'm serious. First of all, triple-platinum?

What kind of dummy falls for such a ridiculous name?

Second, you're putting the reputation of the whole resort on the line.

Chad is in charge of the invoices.

He's going to be furious when you tell him what you sold.

What'd you just sell?

The triple-platinum proposal package.

The triple-platinum proposal package?

That sounds…

awesome!

Just make a list of what's in it,