Emmanuelle

- Excuse me. - Yes, ma'am?

The air is dry.

Have you got any lip balm?

Here you go, ma'am.

Do you need anything?

No, I'm fine.

Breakfast, ma'am?

You can leave it in the living room.

How long have you been working here?

Six months.

And you like it?

Yes.

Why?

Why what?

Why do you like it?

Well, we work long hours, but it pays pretty good and the hotel is beautiful.

What about the clientele?

What about them?

Are they to your taste?

Well, I like to put myself at the guest's disposal.

So, first impressions.

I see there's already an issue.

I surprised one of your waiters peering into my bathroom this morning.

I was taking my shower.

And yet, he's one of my best.

What can I say?

He succumbed to your charms.

Are you trying to flatter me?

Yes.

Though I see you're not very receptive.

I'm like everyone.

I like flattery, but only when it's free.

The problem with the waiter will be dealt with immediately,...

...but forgive me for saying this is just a detail.

Really?

Yes.

A detail that some clients appreciate, by the way.

And you know that, right?

Like you, I was quality control years ago.

A shark, as they call us.

I know how you'll dissect my work, rate clients' satisfaction.

But please, be my guest.

The group asked me to undertake a full renovation in this wing, without shutting down the establishment.

Listen.

Wild, isn't it?

Almost complete silence.

We've received not one single complaint, not one comment, nothing.

It's as if none of this existed.

Oh.

The Italian Mrs. is here.

And if you're not here, please leave.

- Reached. - Thank you.

I'd like to visit the Wong Tai Sin Temple tomorrow morning.

Fine, ma'am, but I must inform you that there

are a lot of tourists at this time of year.

I imagine that you would prefer not to wait in line at the entrance.

No, not in this heat.

Of course not.

I'd also like to see the Bronze Pavilion.

But I hear it's only open to men.

I'll take care of that, Miss Arnold.

Blue lobster meat, spring onions, bean sprouts sautéed in a sesame cream, complemented by a hint of wasabi, all slow-cooked in a traditional broth.

And what's that?

The chef took the liberty of adding a mango emulsion.

He knows how fond of them you are.

Would you like to have a drink, madam?

Sparkling water.

Lemon and ice?

Your water, madam.

One, airport pickup.

Punctuality, affability, discretion.

Rating, green.

Two, transportation.

Sedan, irreproachable.

Light jasmine scent, nothing too strong.

Ideal temperature.

One downside, the driving was abrupt.

Jerky at times, slight feeling of discomfort.

Rating, orange.

Three, hotel arrival.

The staff was precise, efficient, and quick.

Rating, green.

Hello? Yes?

Who's on the phone?

It's me.

Oh, you called me?

No, you're the one calling me.

Oh, yes, yes.

Sorry, I didn't wake up well.

How are you?

Where are you?

In Hong Kong.

Oh. Is Hong Kong beautiful?

Yes, it's very beautiful.

Do you see things over there?

The hotel, above all.

Oh, no.

No, not this time, please.

You live in luxury, it's a dream life.

Enjoy, my dear.

- Stop. - No, you.

Enjoy everything.

Your smells, your colors.

There may be sublime flowers.

Wait until you see what I'm gonna do to you tonight.

Sorry.

Feels a little cramped here.

Are we in your way?

No, I like listening to conversations I'm not meant to hear.

Which I hear often since I travel alone.

Are you French?

Yes.

I love your accent.

Is this your first time here?

Excuse me, my card is demagnetized.

I'll take care of it.

This is the second time.

I'm in a rush.

Sorry about that, ma'am.

Are you having a bad day?

We can use mine.

Yours doesn't give me access to where I must go.

But thank you.

See you around.

So what can you tell me about service?

Well, many things.

You see that girl?

Lin is terrible at math.

She needs to recount every time to get it right.

...demands and is committed to offering a telemed response, including special privileges.

Predominant sensation, understanding, respect.

Rating green.

It's cold in my suite.

I tried to raise the temperature, but it doesn't work.

I'm so sorry about that.

What is the thermostat at?

21 degrees.

I'll send the technician straight up.

Excuse me.

Sorry, sir.

That's not allowed.

They make you do everything in this hotel.

I don't work for the hotel.

I work for the group that owns the hotel.

Ah.

How about you?

I'm a frequent international traveler.

FIT.

Isn't that what you call your most prized customers?

The rules apply to them as well.

Why are you smiling?

We seem to be a sticker for rules, but you don't always follow them, do you?

Tell me something.

What goes on in the head of a man in front of a closed

door when he doesn't really know if he's wanted?

If you open the door, you're either transgressing or fulfilling someone's desire.

I don't know.

I've never been in that situation.

But you have an imagination?

Depends who's behind the door, I guess.

May I?

Now let's review the latest FITs, please.

We have a lot of regular customers at the moment. 35%.

Miss Jane Duan is here.

- The Designer. - We have a designer.

She's separated from her former assistant with whom she was involved.

She has her dog.

We usually don't allow them, but let's have the chef prepare meals for the dog, too, please.

Got it.

We also have Mr Kwan, who's here for work.

We know him very well.

He's an ogre.

He likes it all, wants it all, and all is never enough.

Let's surround him with staff and spoil him so he forgets to ask for too much.

And who is he?

Kei Shinohara.

His file is empty.

A man who cultivates anonymity.

We know nothing about him.

He stays with us regularly.

As usual, we gave him room 2701.

As usual, he won't sleep in it.

- Ever? - Never.

What are you looking for?

Excuse me?

I was observing your gaze.

You know I need two types of guests for cooking.

Concurrent luxury hotels.

Those on the prowl and those on the run.

And I'm on the run.

I came to Hong Kong with the director.

You must have seen her.

She's tall, very short, dark hair and a beauty spot right here.

Ring a bell.

I don't think so.

Well, if you do run into her, don't tell her.

She hates not being noticed.

What is it that you do?

I'm sorry.

I don't think I introduced myself, did I?