Nine Kilometers of Love (Jiu Qian Mi De Ai Qing / 九千米的爱情)

I am sorry for the trouble I caused.

I owe all of you an apology.

I assure you,

from now on,

I will work hard.

-Thank you, everyone. -Good luck.

Get back to your work.

Hello? This is the Flight Management.

Sure, understood.

I am sending my staff there.

May I have your attention?

There is a major flight delay at the airport because of bad weather.

There are a lot of tourists, ground service got their hands full.

Who is willing to help them out?

Miss Wu,

I volunteer.

You?

Take it as I am making up for my mistake.

Fair enough.

Do not act too rashly.

Be patient.

Don't worry about it.

Go on.

Just tell me when will the flight arrive!

-I am sorry, sir... -I don't want any excuses!

I have to leave today!

Listen, I don't want your lousy lunchbox!

When will the flight depart?

I am terribly sorry, sir.

We are waiting for the notice too.

-Please be patient. -Waiting for notice?

We have to wait forever for the notice?

I want to speak to your superior!

I am lodging a complaint.

I want to speak to your superior!

I am sorry, sir...

I want to see your superior now!

Let me handle it here.

Okay.

Hello, sir. I am here to help you out.

-I will do my best to solve the issue. -Are you her superior?

No, I am the co-pilot of the flight.

We are the staff but just the same as you,

we have to wait here.

I only talk to a superior.

Bring your superior here right now!

Is it so hard to tell me the departure time?

Sir,

this is an issue not even my superior can resolve.

We need to follow all the safety protocol before we can depart.

The staff are even more worried because of the delay.

I've been waiting here for over six hours!

Hello, I am from Flight Management and I am here to help.

Is there anything I can help?

Try to calm the passengers down.

All of them are anxious right now.

Sure, we are giving them the lunchboxes?

-Yes. -Okay.

-Is anyone hungry? -I want none of these nonsense!

I don't need your food!

When can we get on the flight?

I am sorry, sir.

Here, have some food.

Thank you.

-It's okay. -I really don't have the time...

to waste on waiting here!

I know, perhaps you can have some rest at the seats there?

Let's sit down for now,

we'll wait for the notice.

I don't need rest, I want to speak to your superior.

I want them to settle this for good.

-But... -Attention to passengers of PC 225.

We are sorry to inform you that the flight has been cancelled...

due to the harsh weather at the airport.

The ground units...

will arrange for your accommodation...

and changes of tickets.

It's cancelled?

How could it be cancelled?

-I am sorry. -Why is it cancelled?

I am not sure either.

-Have some food for now. -Is there another flight?

Arrange another flight for me, okay?

Sir, please calm down. We will be on the plane,

we simply changed the schedule.

-Is that okay? -I've had enough of your lies!

I know what's going on.

You are sending the VIPs on the special flights first!

You are ripping off the common folks!

I am not going anywhere! I am staying here!

Sir, the airline company will never do such a thing.

All passengers will be treated equally.

That includes all the people waiting here.

I assure you on behalf of Pengcheng Express...

that we won't let anyone or any flights...

to cut into our schedules.

That will never happen.

Liar!

Liar!

You are pushing the blame away.

What's wrong with you?

Can't you show some manners?

I could have you arrested if you were in America!

I am not afraid of death,

an arrest means nothing to me.

Your bluff won't scare me.

You think I am bluffing?

I'll get the security right now!

He is...

Let me handle this, okay?

Sir, we have accommodation ready for you,

we will gather around the main gate in 20 minutes.

We will head to the hotel for some rest,

we'll wait for the departure notice...

and inform you later.

They say you are hurt.

Let me have a look.

How did it happen?

A dog bit me.

Why were you bitten by a dog?

A dog was among the checked cargo on the plane.

The cage got loose during the loading.

Me and the cargo technician tried to catch it,

then I was bitten by it.

Let me have a look.

I am fine.

So, is the problem settled?

We cornered the dog against the wall,

but it rushed out like it lost its mind.

It ran into a luggage cart and died.

I am making a phone call.

Sir,

there's been a situation.

For our flight today,

a dog went loose from its cage during the loading.

My co-pilot tried to catch the dog,

but the dog went amok and bit the co-pilot.

And the dog...

ran into a luggage cart and died.

The dog owner is now demanding an explanation from us.

Due to the unexpected circumstances...

and the extreme weather,

I have decided to cancel the flight.

I must accompany my co-pilot to get his wound treated.

After the wound is treated,

I will settle this situation as soon as possible.

Come on, I am taking you to the hospital.

Captain!

Captain!

What's the matter?

The passenger saw her dog die.

She is demanding an answer.

She wants to talk to Zhou Yu Hang.

Why would she ask for me?

She wants you to pay.

She wants me to pay?

Xi Ya,

try to appease the passenger.

I must get Zhou Yu Hang's wound treated.

I will look into the matter when I am back.

-Okay? -Okay.

Let's go.

This way, please.

You must be Cheng Cheng.

This way.

Thank you for your help today.

But you never had any training regarding the ground services,

there are matters you are unclear of.

As ground service staff,

you must not confront the customer.

Even if they start a fight, we cannot retaliate.

We just let them bully us?

Who could put up with that?

Indeed.

Many have quit after going through this several times.

In the airline company,

ground service has the highest dismission rate.

We are the first to be in contact with passengers,

we need to face a lot of issues.

If we get bullied, we have to put up with it.

The harshness faced by the ground service...

could be a very long rant.

All right.

Once you arrive at the hotel,

help out with the accommodation.

Remember, do not confront the passengers again.

Don't worry, I won't.